![]() It’s not cute when it comes from an adult, especially when that adult is your manager.” Why Use Evidence-Based Management? “It’s cute when a 6-year-old tells you he knows everything. Mr Cohen relates this concept to a real-life scenario. These managers aren’t frozen into inaction by ignorance rather, they act on the best of their knowledge while questioning what they know.” 2 Evidence-based management is conducted best not by know-it-alls but by managers who profoundly appreciate how much they do not know. “At least since Plato’s time, people have appreciated that true wisdom does not come from the sheer accumulation of knowledge, but from a healthy respect for and curiosity about the vast realms of knowledge still unconquered. Dee II Professor, Organizational Behavior, Graduate School of Business, Stanford University, CA, and Robert Sutton, Professor, Management Science and Engineering, Stanford Engineering School, who wrote on evidence-based management in the Harvard Business Review: “Because we are filled with biases, traditions, and preconceived ideas, this creates huge problems for us as managers when trying to make decisions that we hope will affect positive outcomes.”Īccording to Jeffrey Pfeffer, Thomas D. “The truth is, we don’t necessarily believe what we see we see what we want to believe,” he notes. As a result, the brain fills in the blanks to continue processing data accurately. Mr Cohen explains how optical illusions can demonstrate that our sense of constancy is violated when there is an inconsistency between what we see and what we think we should see. Everyone has a bias or prejudice that causes them to lose context, but the trick is to identify it. However, can we always trust what we see and hear? Our brains construct a reality based on only a fraction of the information available, and there are many ways to exploit this (ie, magicians, illusionists, scammers). If an organization is open-minded to change, and if the people within it believe that there is an opportunity to improve by employing newer and more contemporary techniques, then exploring evidence-based management will likely be beneficial. In a jury, people put aside their biases, prejudices, and preconceived ideas in favor of information, data, and evidence to come to a decision that will result in a just outcome. He cites the jury system as a prime example of an evidence-based management model. Mr Cohen explains that this concept employs practical applications such as process mapping, cause and effect analysis, and critical thinking, but perhaps more importantly, it forces organizations to ask themselves practical questions such as, “Is what we are doing working for us and continuing to result in improvements?” and “Do the majority of our decisions result in positive outcomes?” In healthcare, evidence-based management is defined as, “the systematic application of the best available evidence to the evaluation of managerial strategies for improving the performance of health services organizations.” 1 After all, that’s why we’re doing this.” What is Evidence-Based Management? “While no system is perfect, the use of evidence in the form of data and statistics can significantly increase the probability that the decisions you make will result in a positive outcome. ![]() “Way too often we depend on traditions, emotions, politics, or anecdotes to make critically important business and management decisions, which we’re going to stand accountable for in the future,” he says. By employing evidence-based management techniques, organizations can validate their findings and use them to inform positive changes. Rather, practice managers and others in the healthcare field should seek out what is and is not working. ![]() Relying on the excuse of, “this is how it’s always been done,” no longer cuts it, he explains. Cohen, Director, Analytics and Business Intelligence, Doctors Management, Knoxville, TN, a healthcare consulting firm. ![]() Just because an organization is used to doing things a certain way, it does not mean it is the best way, according to Frank D. ![]()
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